Frequently Asked Questions
Find answers to common questions about our Japanese groceries and snacks
Are your products shipped directly from Japan?
While many of our items are sourced directly from artisanal makers in Japan, we ship from our regional fulfillment centers to ensure your groceries arrive fresh and quickly.
How do you ensure the freshness of perishable items?
We use temperature-controlled packaging and expedited shipping for snacks and pantry staples that require specific conditions to maintain quality.
Do you offer international shipping?
Currently, Bokksu Market ships to the United States and Canada. We are working on expanding our delivery reach to more countries soon.
Are there vegetarian or vegan options available?
Yes! We have a dedicated 'Dietary Needs' filter on our shop page where you can easily find vegetarian, vegan, and gluten-free Japanese snacks.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.
What should I do if an item arrives damaged?
Please take a photo of the damaged item and contact our support team within 48 hours of delivery for a replacement or refund.